Retail and Customer Service Associate

6 days ago

Alliston, Ontario, Canada Canada Post Full time

Job Description

Are you a customer-focused individual with a passion for delivering exceptional service? Do you have a strong work ethic and a desire to work in a fast-paced environment? If so, we may have the perfect opportunity for you

Job Responsibilities

  • Provide counter services to customers, utilizing a customer-focused approach to meet their needs and exceed their expectations.
  • Sell postal products and services to the business community and public, utilizing your knowledge of our products and services to make informed recommendations.
  • Sort, distribute, and process mail into appropriate classifications, ensuring timely and accurate delivery.
  • Address delivery and service difficulties to resolve problems thoroughly and quickly, providing excellent customer service and ensuring customer satisfaction.

Qualifications

  • High school or provincial equivalency and/or experience in business administration, with a strong understanding of general or post office accounting systems.
  • Training and/or experience interacting with the public in a retail and/or service environment, including sales and cash transactions.
  • Physical fitness to lift mail containers of up to 50 lb, push or pull boxes, sort mail, and stand for extended periods of time.
  • Flexibility to be available for temporary, on-call work, with a willingness to adapt to changing priorities and deadlines.

Additional Requirements

  • Ability to work in a team environment, with a strong focus on customer service and teamwork.
  • Strong communication and interpersonal skills, with the ability to effectively communicate with customers, colleagues, and management.
  • Ability to maintain confidentiality and handle sensitive information with discretion.

About Canada Post

Canada Post is a leader in the delivery of postal and parcel services, with a strong commitment to customer service and community involvement. We offer a dynamic and inclusive work environment, with opportunities for professional growth and development.

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