Product Manager, ServiceNow Enterprise Product

4 weeks ago

Toronto, Ontario, Canada Cineplex Full time

Job Title: Product Manager, ServiceNow Enterprise Product

Job Summary:

Cineplex is seeking a highly skilled Product Manager to lead the development and delivery of our ServiceNow Enterprise Product. As a key member of our team, you will be responsible for defining business capabilities, understanding core requirements, and recommending technical solutions.

Key Responsibilities:

  • Manage and prioritize the backlog of work to ensure a clear roadmap for delivery, set and meet milestones, and balance work across internal teams, leveraging external implementation partners when necessary.
  • Implement improvements to automate business functions and make effective use of technology to improve the internal and external user experience.
  • Collaborate with vendors on learning best practices and configuration details of various systems to provide 3rd level support management.
  • Develop a thorough understanding of the business goals, practices, and processes to translate them into system functionality and user-requirements that define scope and specifications to see them through to accurate solutions.
  • Effective problem investigation that leads to issue resolution. Gather evidence from logs, reports, application data, etc.
  • Effective management of internal and vendor support tickets including presentation of evidence in a coherent useful format.

Requirements:

  • Bachelors Degree in IT, Computer Science or Business Administration.
  • Strong analytical skills, ability to diagnose issues and do root cause analysis.
  • Clear and concise oral and written communication/presentation skills.
  • Strong knowledge of business analysis – including requirements gathering and business process mapping.
  • Knowledge of understanding & writing basic SQL queries for technical review, data analysis and/or troubleshooting.
  • 5+ years Product Management experience is needed.
  • 3+ years Agile Methodologies is needed.
  • 3+ years of experience in ServiceNow (ITSM / CSM).
  • Experience managing Call Centre VoIP technologies such Genesys Cloud.
  • Experience managing external professional service vendors is needed.

What We Offer:

Cineplex is an equal opportunity employer with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life.

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