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Front Office Supervisor

1 month ago

Sudbury, Ontario, Canada Comfort Inn Sudbury East Full time
Job Title: Front Office Supervisor

At Comfort Inn Sudbury East, we are seeking a highly motivated and experienced Front Office Supervisor to join our team. As a Front Office Supervisor, you will be responsible for managing and participating in the day-to-day operation of Guest Services & Front Desk, ensuring high standards of quality, revenue management, and guest satisfaction.

Key Responsibilities:
  • Develop, prepare, execute, and achieve financial goals.
  • Lead and supervise the day-to-day operation of the front office department (night audit, guest services, and reservations) to ensure brand standards are in place and maintained.
  • Monitor and maintain the front office, guest accounting, and reservations to ensure a high level of guest satisfaction and ensure company standards are met.
  • Responsible for the supervision, recruitment, selection, training, and development of front office personnel.
  • Supervise the reservation functions, including Yield Management System, to ensure maximum RevPar.
  • Ensure application of credit policies, controls, and handling of financial transactions are in accordance with company policies.
  • Ensure staff is knowledgeable on all hotel facilities, daily functions, current hotel promotions, as well as local activities within the city.
  • Handle guest feedback/concerns promptly to ensure the highest level of guest satisfaction.
  • Promote a culture focused on guest service.
  • Recommends, develops, and implements staff incentives designed to increase revenues.
  • Implement and maintain all company policies and procedures.
  • Assist hotel management as directed with development of special reports and/or special projects.
Requirements:
  • 2+ years' experience in a similar supervisory/leadership role.
  • Excellent verbal and written communication skills.
  • Accuracy and attention to detail.
  • Strong interpersonal and problem-solving abilities.
  • Service-focused personality with the ability to lead by example.
  • Computer-savvy.
  • Experience with property management system an asset.
  • Well-organized self-starter.
  • Results-oriented with the ability to be flexible and work well under pressure.
  • Degree or Diploma in Hospitality Management is an asset.
  • Night Audit experience an asset.