Customer Service Representative

3 weeks ago

Sydney, Nova Scotia, Canada MCI, LC Full time

Position Overview

Customer Service Representative

MCI, LC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and other communication channels.

Key Responsibilities

  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to customers, and upsell/cross-sell opportunities when applicable
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Meet or exceed performance metrics, including first call resolution, customer satisfaction, and sales targets

Requirements

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Excellent communication, problem-solving, and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic knowledge of Microsoft Office Suite and customer relationship management software

Preferred Qualifications

  • Previous customer service experience in a call centre or retail environment
  • Knowledge of sales and marketing principles and practices
  • Ability to work in a team environment and contribute to a positive and supportive team culture

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Fun and dynamic work environment with a team of passionate and dedicated individuals

Physical Requirements

This role requires the ability to sit/stand for long periods, use a computer and telephone headset, and move about the office to accomplish tasks. The employee may occasionally be required to lift up to 40 pounds.

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