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Bilingual Customer Service Representative
2 months ago
We are seeking a highly skilled and bilingual customer service representative to join our team at Labatt Breweries of Canada. As a key member of our customer service team, you will be responsible for providing exceptional service to our consumers, suppliers, retailers, and employees through various communication channels.
Key Responsibilities- Manage all aspects of customer service, including inbound phone, email, online chat, and outbound follow-up services.
- Provide accurate and timely information to clients, while building strong relationships and gathering important information.
- Perform a variety of moderately complex administrative tasks, including registering contact details and responding to requests.
- Resolve or forward requests in accordance with established procedures.
- High School Diploma or Equivalent.
- Excellent written and verbal communication skills, with full fluency in French and English.
- Previous customer service experience, preferably in a contact center environment.
- Strong digital literacy, with ability to work with websites, databases, and Microsoft Office applications.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Resilient, ownership mindset, negotiation skills, and ability to grasp new concepts quickly.
As one of Canada's Top 100 Employers, Labatt is a place where our people can bring out the best in themselves through a collective purpose of creating a future with more cheers. We are committed to maintaining a welcoming, safe, and inclusive environment for every person, regardless of age, race, ethnicity, nationality, sexual orientation, gender identity and expression, religion, neurodivergence, or disability status.
