Strategic Provider Services Leader

6 days ago


Toronto, Ontario, Canada The Cigna Group Full time

We are seeking a Strategic Provider Services Leader to join The Cigna Group's dynamic team. This role will play a key strategic leadership role for the direction and growth of our Provider Services business unit.

The successful candidate will be responsible for defining, leading, and driving the Provider Services strategy and corresponding people, process, and technology roadmaps while effectively managing ongoing operations, including provider contract management and Call Centre, developing and adhering to operational budgets, quality, and service standards.

This leader will work closely with cross-functional teams including Provider Relations, Project Management, Finance, Legal, Application Delivery, Business Users, Providers, and Clients to define, articulate, and build solutions that improve the overall provider experience and drive a direct impact on key business goals.

Key Responsibilities:

  • Develop the vision, business model, and processes to deliver an outstanding and compelling provider services experience
  • Facilitate the strategy and approach for provider services, leveraging key stakeholder inputs. Create and refine business cases for future investments by considering financial attributes and value
  • Build strong relationships with pharmacy chains, banners, and associations
  • Responsible for the overall management of the Provider Services business unit. Develop, motivate, and evaluate the leadership team and employees of the Provider services product, provider relations, and Call Centre to ensure that experience, service, and quality standards are met
  • Develop and ensure compliance with operational budgets; analyze variances in budget and initiate cost-efficiency strategies
  • Ensure compliance with all governmental regulations and corporate policies
  • Interact effectively with senior leaders, presenting insights and strategies that drive our corporate goals in a clear and concise manner
  • Manage special projects as assigned by senior management

About The Role:

This is a competitive salary position, with a base salary ranging from $180,000 to over $250,000 per year, depending on qualifications and experience.

Benefits:

  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A generous 401(k) matching program
  • Flexible work arrangements, including remote work options
  • Professional development opportunities, including training and education assistance
  • A collaborative and dynamic work environment

About The Cigna Group:

The Cigna Group is a global health service company dedicated to improving the health, wellbeing, and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates, including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products.

We are committed to creating a working environment that is barrier-free and are prepared to provide accommodation for people with disabilities.



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