Administrative Assistant
3 weeks ago
Job Title: Administrative Assistant
Job Summary:
We are seeking an experienced Administrative Assistant to join our team at Medavie Blue Cross. As a key member of our Nova Scotia Prescription Monitoring Program, you will play a vital role in managing complex relationships between the program, prescribers, pharmacies, and other stakeholders. This position requires a high level of customer service, professionalism, and communication skills, as well as the ability to handle confidential and sensitive information.
Key Responsibilities:
- Manage the PMP email box and answer the PMP 1-800 phone line, fielding incoming inquiries from prescribers, pharmacies, patients, law enforcement, and other stakeholders.
- Perform general administrative duties, including mail, data entry, scanning, answering emails, redacting documents, and document merging.
- Provide support to the Manager, NSPMP, and team members, including document preparation, PowerPoint support, follow-up calls, and running and revising Excel reports.
- Coordinate board, committee, and other meeting support activities, including scheduling, meeting invites, catering, agendas, and meeting minutes.
- Provide professional customer service support to pharmacies, physicians, prescribers, patients, law enforcement, and other external stakeholders, ensuring the positive brand and reputation of the PMP is maintained.
- Manage program registrations and prescriber onboarding, including contacting potential out-of-province prescribers to register with the program.
Required Qualifications:
Education: Post-secondary degree (or combination of experience and diploma) with a focus in Pharmacy Technician, Medical Office Administration, Business Administration, Science, or a related field.
Other Qualifications: Training as a pharmacy technician or pharmacy assistant would be considered an asset.
Work Experience: 2-5 years of relevant work experience providing administrative support, preferably in a hospital, pharmacy, or clinical setting where managing confidential information was required.
Computer Skills: Strong computer skills in Microsoft Word, Microsoft Excel, and Adobe/Foxit or another PDF program where merging and redacting are required.
Language Skills: Bilingualism would be considered an asset but not required.
Benefits:
We offer a comprehensive total rewards package, including a defined contribution pension plan, health and dental benefits, additional personal spending account, health spending account, annual incentive/bonus plan, vacation time, sick days, and personal/family days.
Why Join Us:
We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.
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