Healthcare Operations Manager

6 days ago

Richmond Hill, Ontario, Canada Mackenzie Health Full time

Job Summary

The Manager, Patient Access and Health Information Management Services is a key leadership role at Mackenzie Health, responsible for providing strategic direction and oversight to the Patient Access and Health Information Management services and teams. This role requires a high level of operational expertise and leadership skills to support high-performance teams, ensure delivery of high-quality service to client departments, patients, and families, and maintain a healthy work environment for staff, physicians, and volunteers.

Key Responsibilities

  • Program Management: Oversee daily operations, administer quality assurance, and drive continuous improvement through collaboration with others.
  • People Management: Recruit, mentor, and manage staff performance, and ensure effective scheduling and attendance management.
  • Financial Management: Develop and monitor departmental budget and identify capital expenditures and cost-saving initiatives.
  • Project Management: Collaborate on initiatives, ensure policy adherence, coordinate education, and participate in capital planning.

Requirements

  • Baccalaureate degree in Healthcare Administration or related discipline, completed or in progress, or equivalent work experience.
  • CHIM or HICA designation required or commitment to complete within six months from hire.
  • Minimum of 3 years of supervisory experience in a healthcare setting.
  • Experience with patient access and health information management services preferred.
  • Proactive, self-directed, and able to work independently.
  • Strong supervisory, team leadership, and mentoring skills.
  • Excellent interpersonal, communication, analytical, problem-solving, change, conflict resolution, time management, and prioritization skills.
  • Proficiency in computerized environments and HR systems.
  • Commitment to continuous improvement and professional development.
  • Demonstrates empathy and alignment with Mackenzie Health's values of Excellence, Leadership, and Empathy.

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