Healthcare Operations Manager

7 days ago

Richmond Hill, Ontario, Canada Mackenzie Health Full time

Job Summary

Mackenzie Health is seeking a highly skilled and experienced Healthcare Operations Manager to lead the Patient Access and Health Information Services department. As a key member of our leadership team, you will be responsible for providing strategic leadership and oversight in the areas of Patient Access and Health Information Services.

Key Responsibilities

  • Plan, coordinate, and monitor the effectiveness of all operational activities within Patient Access and Health Information Services.
  • Responsible for the day-to-day operations and activities of the departments.
  • Responsible for the appropriate liaison with medical staff, government, legal agencies, and the public.
  • Administer the quality assurance program for Patient Access and Health Information Services.
  • Facilitate continuous quality improvement initiatives.
  • Establish and maintain effective relationships with hospital stakeholders.
  • Facilitate changes within the department to enhance delivery of services.
  • Establish and implement industry standards to achieve business goals.
  • Provide active leadership and participation on relevant hospital committees, working groups, and industry forums in the healthcare environment.

Requirements

  • Baccalaureate degree in Healthcare Administration or a related discipline, completed or currently in progress or equivalent work experience.
  • CHIM or Health Information Certified Associate (HICA) designation required or commitment to complete within six (6) months from date of hire.
  • A minimum of 3 years direct supervisory experience in a healthcare setting, required.

Preferred Qualifications

  • Experience with patient access and health information management services.
  • Demonstrated understanding of patient access and health information management services.
  • Strong supervisory skills with an ability to effectively lead a team and promote a culture of service excellence.
  • Excellent interpersonal, communication, coaching, mentoring and team building skills that facilitates positive interactions.
  • Ability to provide leadership, support and critical analysis in stressful and complex situations.
  • Demonstrates a strong patient and customer focused philosophy in all interactions.
  • Effective attendance and performance management skills with an ability to provide guidance to staff experiencing performance and/or attendance problems.
  • Highly developed conflict resolution and problem-solving skills combined with strong analytical and critical thinking skills.
  • Proactive and self-directed with an ability to work independently with minimal direction.
  • Excellent time management skills with an ability to respond to priorities in a timely manner and delegate where appropriate.
  • Demonstrates a commitment to professional development and learning.
  • Demonstrates an understanding of continuous improvement principles and tools.
  • Possesses the ability to introduce and effectively facilitate change.
  • Effective communication skills with an ability to provide concise and timely messages using appropriate means of communication.
  • Utilizes effective listening skills to maximize the understanding of issues.
  • Proven ability to work within a computerized environment.
  • Demonstrates leadership competencies consistent with position level (refer to Appendix).
  • Proven attendance record.
  • Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
  • Ability to perform the essential duties of the job.
  • Effectively uses empathy in interactions with others.
  • Demonstrates behaviours consistent with Mackenzie Health's Commitment to Caring.
  • Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
  • Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

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