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Healthcare Operations Manager

2 months ago

Richmond Hill, Ontario, Canada Mackenzie Health Full time

Job Summary

The Manager, Patient Access and Health Information Management Services is a key leadership role at Mackenzie Health, responsible for providing strategic direction and oversight to the Patient Access and Health Information Management services and teams. This role requires a high level of operational expertise and leadership skills to support high-performance teams, ensure the delivery of high-quality service to client departments, patients, and families, and a healthy work environment for staff, physicians, and volunteers.

Key Responsibilities

  • Program Management: Oversee daily operations, administer quality assurance, and drive continuous improvement through collaboration with others.
  • People Management: Recruit, mentor, and manage staff performance, and ensure effective scheduling and attendance management.
  • Financial Management: Develop and monitor departmental budget and identify capital expenditures and cost-saving initiatives.
  • Project Management: Collaborate on initiatives, ensure policy adherence, coordinate education, and participate in capital planning.

Requirements

  • Baccalaureate degree in Healthcare Administration or related discipline, completed or in progress, or equivalent work experience.
  • CHIM or HICA designation required or commitment to complete within six months from hire.
  • Minimum of 3 years of supervisory experience in a healthcare setting.
  • Experience with patient access and health information management services preferred.
  • Proactive, self-directed, and able to work independently.
  • Strong supervisory, team leadership, and mentoring skills.
  • Excellent interpersonal, communication, analytical, problem-solving, change, conflict resolution, time management, and prioritization skills.
  • Proficiency in computerized environments and HR systems.
  • Commitment to continuous improvement and professional development.
  • Demonstrates empathy and alignment with Mackenzie Health's values of Excellence, Leadership, and Empathy.

About Mackenzie Health

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.