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Help Desk Analyst

2 months ago

Toronto, Ontario, Canada Pixel Pop Media Services LTD Full time
Job Title: Help Desk Analyst

We are seeking a highly skilled and experienced Help Desk Analyst to join our team at Pixel Pop Media Services LTD. As a Help Desk Analyst, you will be responsible for providing technical support to our clients and ensuring that their computer systems and software are running smoothly.

Key Responsibilities:
  • Respond to user inquiries and resolve technical issues in a timely and professional manner.
  • Provide technical guidance and support to clients via phone, email, and in-person.
  • Collaborate with internal teams to resolve complex technical issues.
  • Document and track technical issues and resolutions.
  • Stay up-to-date with the latest technology trends and advancements.
Requirements:
  • Bachelor's degree in Computer Science or related field.
  • 1-2 years of experience in a help desk or technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic knowledge of computer hardware and software.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
How to Apply:

If you are a motivated and detail-oriented individual with a passion for technology, please submit your application, including your resume and cover letter, to [insert contact information].