Help Desk Analyst

3 weeks ago

Toronto, Ontario, Canada Pixel Pop Media Services LTD Full time
Job Title: Help Desk Analyst

We are seeking a highly skilled and experienced Help Desk Analyst to join our team at Pixel Pop Media Services LTD. As a Help Desk Analyst, you will be responsible for providing technical support to our clients and internal teams, troubleshooting and resolving technical issues, and ensuring that our systems and infrastructure are running smoothly.

Key Responsibilities:
  • Provide technical support to clients and internal teams via phone, email, and in-person
  • Troubleshoot and resolve technical issues with computer hardware, software, and network systems
  • Install, configure, and maintain computer systems, software, and network equipment
  • Perform routine maintenance tasks to ensure system uptime and performance
  • Collaborate with internal teams to resolve technical issues and improve system performance
  • Document and track technical issues and resolutions
Requirements:
  • 1-2 years of experience in a help desk or technical support role
  • Strong technical skills, including knowledge of computer hardware, software, and network systems
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • High school diploma or equivalent required; bachelor's degree preferred
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
How to Apply:

If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].

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