Retail Store Operations Manager

2 weeks ago


Brampton, Ontario, Canada BASKIN ROBBINS Full time

About the Role

We are seeking an experienced Retail Store Operations Manager to join our team at BASKIN ROBBINS. As a key member of our operations team, you will be responsible for leading and managing our retail store staff to deliver exceptional customer service and drive business results.

Key Responsibilities

  • Staff Management: Supervise and lead a team of 3-4 employees to ensure they have the necessary training and resources to excel in their roles.
  • Store Operations: Oversee all aspects of store operations, including inventory management, cash handling, payroll administration, and scheduling.
  • Customer Service: Ensure that every customer interaction is positive and memorable, providing exceptional customer service and resolving any issues promptly.
  • Reporting and Analysis: Prepare and present regular reports on sales volumes, merchandising, and personnel matters to senior management.
  • Inventory Control: Organize and maintain inventory levels to minimize waste and maximize profits.
  • Cash Handling: Manage cash effectively, ensuring accuracy and minimizing losses.

Requirements

To succeed in this role, you will need:

  • Experience: At least 7 months of experience in a retail or management role.
  • Education: Secondary (high) school graduation certificate.
  • Skills: Strong leadership and communication skills, attention to detail, ability to multitask, and excellent customer service skills.

Benefits

We offer a competitive salary package, including:

  • Estimated Salary: $40,000 - $60,000 per year, depending on experience.
  • Benefits: Comprehensive benefits package, including health, dental, and vision coverage.
  • Opportunities for Growth: Opportunities for career advancement and professional development.

Why Join Us?

At BASKIN ROBBINS, we are committed to creating a welcoming and inclusive work environment for all employees. We believe in treating everyone with respect and dignity, regardless of their background or circumstances. If you share our values and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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