Account Manager
1 month ago
Omnify, a subsidiary of Lumify Inc., is a dynamic and entrepreneurial company seeking a skilled Account Manager to join our team. As an Account Manager, you will play a crucial role in managing relationships with our key clients, providing outstanding customer service, and ensuring client satisfaction through your product knowledge and attention to detail.
Key Responsibilities:- Develop and maintain strong relationships with new and existing clients, acting as their trusted advisor and primary point of contact.
- Serve as the primary point of contact for internal and external stakeholders, acting as a reliable support system for the sales team.
- Ensure accurate and timely quote and order processing, tracking, and delivery to meet client expectations.
- Collaborate with internal teams, including sales, marketing, and technical support, to ensure all project/order needs are being considered and reviewed, delivering exceptional customer service, and resolving any client issues.
- Coordinate receipt of all required documentation, such as engineering specifications, electrical requirements, and required drawings, to ensure a complete understanding of the customer's needs.
- Identify new business opportunities with new and existing accounts and proactively promote our products and solutions.
- Accountable for achieving pre-defined quality metrics in customer service.
- Work within pre-defined systems and processes using tools provided.
- Customer Service, Business Administration, and/or Engineering background.
- Effective, positive, and timely communication, with the ability to communicate in person, phone, and email.
- Positive attitude, listening skills, and problem-solving abilities.
- CRM and ERP experience, as well as good MS Office suite knowledge.
- Ability to multi-task, prioritize, and manage time effectively, with strong attention to details.
- Create Solutions...with deep understanding of the challenges our customers face, lead with quality to provide the right solution the first time.
- Be Customer Centric - Build Systems to make interacting with us EFFORTLESS.
- Less is More - Less time, less money - in many cases Less is More.
- Be a Teammate - Communicate honestly, respectfully, and candidly with No BS.
- Have a Growth Mindset - For the company to grow we all need to individually grow. Be curious. Encourage educated risks and reward success.
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