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Customer Service Supervisor

1 month ago

Cambridge, Ontario, Canada HEPHAESTUS HOMES LTD. Full time
Job Title: Customer Service Supervisor

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at HEPHAESTUS HOMES LTD.

Job Summary:

The Customer Service Supervisor will be responsible for supervising a team of customer service representatives, ensuring that they provide excellent service to our customers. The successful candidate will have a strong background in customer service, leadership, and communication.

Key Responsibilities:
  • Supervise a team of customer service representatives to ensure they meet performance standards and provide excellent service to customers.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Conduct performance evaluations and provide coaching and training to customer service representatives to improve their skills and knowledge.
  • Collaborate with other departments to resolve customer complaints and issues.
  • Monitor and analyze customer feedback and make recommendations for process improvements.
  • Ensure that customer service representatives are aware of and comply with company policies and procedures.
Requirements:
  • 1-2 years of experience in a customer service leadership role.
  • Strong background in customer service, leadership, and communication.
  • Excellent problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a leading company in the industry.
How to Apply:

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information].