Customer Service Supervisor

3 weeks ago

Cambridge, Ontario, Canada HEPHAESTUS HOMES LTD. Full time
Job Title: Customer Service Supervisor

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Hephæstus Homes Ltd. As a Customer Service Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities:
  • Lead a team of customer service representatives to ensure that our customers receive exceptional service.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Collaborate with other departments to ensure that customer needs are met.
  • Provide coaching and training to customer service representatives to improve their skills and performance.
Requirements:
  • 3+ years of experience in customer service or a related field.
  • Proven track record of leading a team and improving customer satisfaction.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Strong problem-solving and conflict resolution skills.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a talented team of professionals.
How to Apply:

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

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