Pet Store Assistant Manager
2 weeks ago
Overview
Pet Valu is a leading pet retailer dedicated to providing exceptional customer service and a wide range of products for pets.
Salary
The estimated annual salary for this position is $45,000 - $55,000, depending on experience and qualifications.
Job Description
We are seeking a highly motivated and customer-focused Keyholder to assist with the day-to-day operations of our store. As a Keyholder, you will be responsible for ensuring a great shopping experience for our customers, maintaining a clean and safe store environment, and promoting our products and services.
Essential Responsibilities:
- Safety & Security
- Prioritize the safety of customers, pets, and colleagues by maintaining a secure store environment.
- Ensure proper health, feeding, care, and well-being of all pets sold in-store.
- Effectively open and close the store while following company procedures.
- Customer Service
- Greet and acknowledge every person and pet with respect.
- Approach each interaction with appreciation and genuine care.
- Provide positive, consistent, and solution-oriented service.
- Product Knowledge
- Stay current with pet industry standards through company LMS and on-the-job training.
- Support sales, customer service, and KPIs to achieve overall Store Performance goals.
- Operations
- Assist with operational processes including placing orders, maintaining inventory, and completing paperwork.
- Help implement strategic corporate initiatives.
- Leadership
- Maintain a high level of professionalism and positive attitude in the workplace.
- Recognize successful performance through STAR feedback.
Requirements
- At least 2 years' experience in retail or customer-facing role.
- Working knowledge of POS systems.
- Demonstrated interpersonal and sales skills.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- A valid driver's license may be required.
- Ability to lift 50lbs repetitively.
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