Pet Store Assistant Manager

2 weeks ago


Mississippi Mills, Ontario, Canada PET VALU Full time

Overview

Pet Valu is a leading pet retailer dedicated to providing exceptional customer service and a wide range of products for pets.

Salary

The estimated annual salary for this position is $45,000 - $55,000, depending on experience and qualifications.

Job Description

We are seeking a highly motivated and customer-focused Keyholder to assist with the day-to-day operations of our store. As a Keyholder, you will be responsible for ensuring a great shopping experience for our customers, maintaining a clean and safe store environment, and promoting our products and services.

Essential Responsibilities:

  • Safety & Security
    • Prioritize the safety of customers, pets, and colleagues by maintaining a secure store environment.
    • Ensure proper health, feeding, care, and well-being of all pets sold in-store.
    • Effectively open and close the store while following company procedures.
  • Customer Service
    • Greet and acknowledge every person and pet with respect.
    • Approach each interaction with appreciation and genuine care.
    • Provide positive, consistent, and solution-oriented service.
  • Product Knowledge
    • Stay current with pet industry standards through company LMS and on-the-job training.
    • Support sales, customer service, and KPIs to achieve overall Store Performance goals.
  • Operations
    • Assist with operational processes including placing orders, maintaining inventory, and completing paperwork.
    • Help implement strategic corporate initiatives.
  • Leadership
    • Maintain a high level of professionalism and positive attitude in the workplace.
    • Recognize successful performance through STAR feedback.

Requirements

  • At least 2 years' experience in retail or customer-facing role.
  • Working knowledge of POS systems.
  • Demonstrated interpersonal and sales skills.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • A valid driver's license may be required.
  • Ability to lift 50lbs repetitively.


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