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Service Desk Technician
2 months ago
We are seeking a highly skilled Service Desk Technician to join our team at Tolko Industries. As a key member of our IT department, you will be responsible for providing top-notch technical support and solutions to our business units.
Key Responsibilities- Manage and resolve service requests from various business units, ensuring timely and effective resolution of technical issues.
- Provide Tier 1 support for Tolko standard applications and End User Computing standards.
- Collaborate with the Lead, Service Desk to prioritize and escalate incidents as necessary to maintain Service Level Agreements.
- College diploma or university degree in Computer Science or related field, or equivalent work experience in a customer service-focused IT role.
- Experience with service desk ticketing systems and desktop/server operating systems.
- Exceptional troubleshooting, written, and oral communication skills.
- Strong interpersonal skills with a focus on rapport-building, listening, and questioning skills.
- Knowledge of basic computer hardware and Microsoft Office applications.
- A competitive salary range of $ to $ per year, based on skills and experience.
- An additional northern allowance on top of base pay.
- Eligibility to participate in Tolko's bonus program.
- Competitive benefits and retirement plans.
- Relocation support, including community connections.
- Continued professional development through on-the-job and classroom training, and reimbursement of tuition and membership fees.