Collections Specialist

1 week ago

Calgary, Alberta, Canada Rentokil Initial Full time
{"title": "Collections Specialist", "description": "Job Summary

Rentokil-Terminix Canada is a leading provider of pest control services to the property management sector. Our team of certified specialists uses innovative technologies to protect millions of homes and businesses across Canada.

We are seeking an experienced bilingual collections expert to join our fast-paced collections team. The successful candidate will be responsible for managing collections within an assigned territory.

Key Responsibilities
  • Independently manage collections within an assigned territory
  • Identify overdue or problem accounts and take appropriate action
  • Communicate with customers daily to collect delinquent balances
  • Document collection activity and maintain follow-up on all past due accounts
  • Utilize complex debt collection software to manage collections
  • Respond to customer AR calls regarding account inquiries
  • Provide documentation to customers requesting invoices, statements, etc.
  • Handle cash application disputes and process credit cards as needed
  • Maintain good customer relations and work collaboratively with various departments
  • possess excellent communication skills and a pleasant phone manner
Requirements
  • High school diploma or GED required
  • Post-secondary education in a related field preferred
  • 2-4 years of professional collection experience preferred
  • Demonstrated proficiency in Microsoft Word, Excel, and PowerPoint
  • Knowledge of Google Suite, especially Google Drive and associated programs
What We Offer
  • Competitive pay on a bi-weekly pay schedule
  • Great benefits, including medical, dental, and vision coverage
  • Employer-matched RRSP program up to 3.5% of base salary per year
  • Paid sick and vacation days
  • Short and long-term disability coverage
  • Life insurance
", "lang_code": "en-US"}

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