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Collections Specialist
2 months ago
Rentokil-Terminix Canada is a leading provider of pest control services to the property management sector. With a strong presence in Canada, we are seeking an experienced bilingual collections expert to join our fast-paced collections team.
Job SummaryThe Collections Specialist will be responsible for managing collections within an assigned territory. This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.
Key Responsibilities- Identify overdue or problem accounts and take appropriate action
- Contact customers daily to collect delinquent balances
- Document collection activity and maintain follow-up on all past due accounts
- Experience with complex debt collection software and ability to learn and adapt
- Respond to customer AR calls regarding account inquiries
- Provide documentation to customers requesting invoices, statements, etc.
- Handle cash application disputes and process credit cards as needed
- Maintain good customer relations and work solidly as a team with various departments
- High school diploma or GED – required
- Post-secondary education in a related area of study - preferred
- 2-4 years of professional collection experience - preferred
- Demonstrated proficiency with Microsoft Word, Excel, and PowerPoint
- Knowledge of Google Suite, especially Google Drive and associated programs frequently used at Rentokil-Terminix North America
A career with Rentokil-Terminix offers a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance. We offer competitive pay, great benefits, and a comprehensive benefits package, including medical, dental, and vision coverage, as well as an employer-matched RRSP program.
