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Collections Specialist

2 months ago

Calgary, Alberta, Canada Rentokil Initial Full time
Job Title: Collections Specialist

Rentokil-Terminix Canada is a leading provider of pest control services to the property management sector. With a strong presence in Canada, we are seeking an experienced bilingual collections expert to join our fast-paced collections team.

Job Summary

The Collections Specialist will be responsible for managing collections within an assigned territory. This role requires strong communication skills, attention to detail, and the ability to work independently.

Key Responsibilities
  • Identify overdue or problem accounts and take appropriate action
  • Contact customers daily to collect delinquent balances
  • Document collection activity and maintain follow-up on all past due accounts
  • Experience with complex debt collection software and ability to learn and adapt
  • Respond to customer AR calls regarding account inquiries
  • Provide documentation to customers requesting invoices, statements, etc.
  • Handle cash application disputes and process credit cards as needed
  • Maintain good customer relations and work solidly as a team with various departments
Requirements
  • High school diploma or GED – required
  • Post-secondary education in a related area of study - preferred
  • 2-4 years of professional collection experience - preferred
  • Demonstrated proficiency with Microsoft Word, Excel, and PowerPoint
  • Knowledge of Google Suite, especially Google Drive and associated programs frequently used at Rentokil-Terminix North America
Benefits

A career with Rentokil-Terminix offers competitive pay, great benefits, and opportunities for growth and development. We pride ourselves on being a world-class team that rewards high performance.

  • Great benefits – Medical, Dental, and Vision
  • Employer-matched RRSP program up to 3.5% of your base salary per year
  • Paid sick and vacation days
  • Short and long-term disability
  • Life Insurance

Rentokil-Terminix is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities, and members of visible minorities to apply for positions. We are committed to providing accommodations to applicants with disabilities throughout the recruitment process.