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Public Space Operations Manager

2 months ago

Ottawa, Ontario, Canada Hard Rock Hotel and Casino Full time
Job Summary

The Public Space Manager is a key role within our gaming site, responsible for overseeing the administration and day-to-day management of housekeeping services. This position requires a strong leader who can foster a safe and efficient work environment, manage a team of supervisors and housekeepers, and ensure exceptional customer service.

Key Responsibilities
  • Lead and manage a team of housekeeping supervisors and staff, providing guidance and support to ensure excellent service delivery.
  • Ensure proper inventory levels of supplies and equipment, and implement efficient systems to maintain high standards.
  • Develop and maintain a strong presence at the property, promoting a culture of excellence and professionalism.
  • Deliver exceptional customer service, adhering to AGCO regulations and other applicable laws and policies.
  • Coach, mentor, and motivate staff to provide an exceptional guest experience, and create a culture of accountability through quality control metrics.
  • Work collaboratively with direct reports to set development plans, conduct performance appraisals, and evaluate progress toward goals.
  • Ensure all housekeeping team members receive excellent initial and ongoing training, and adhere to safety policies and procedures.
  • Attend training and meetings as required, and promptly notify leadership of any observations of illegal acts or internal ethics violations.
Qualifications
  • A College Diploma or equivalent in Hospitality or a related field.
  • Previous management experience in a related field, with a minimum of five years.
  • Strong organizational, interpersonal, analytical, communication, and managerial skills.
  • Working knowledge of computer software packages.
  • The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.
Skills
  • Strong communication skills, with the ability to effectively present information in one-on-one and small group situations.
  • Able to motivate, train, and guide others to meet performance objectives.
  • Ability to work varying shifts and time schedules as needed.
Physical Demands
  • Ability to stand and sit for extended periods.
  • Ability to walk distances.
  • Duties and responsibilities are typically performed in a professional office setting, but may require time on the Casino Floor, where exposure to casino-related environmental factors may occur.