Care Coordinator

3 weeks ago

Hamilton, Ontario, Canada pt Health Full time

Patient Services Representative

At pt Health, we are seeking a highly organized and detail-oriented Patient Services Representative to join our team. As a Patient Services Representative, you will be responsible for providing exceptional customer service to our patients, staff, and external customers.

Key Responsibilities:

  • Answer telephone calls, greet patients and visitors, and provide excellent customer service for all questions or concerns
  • Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
  • Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
  • Coordinate scheduling of patient appointments and maintain the patient's medical record
  • Collect payment at time of service
  • Track coverage for all funding streams to ensure approval
  • Complete data entry and billing
  • Coordinate courier packages and process incoming and outgoing email, mail, and faxes
  • Provide administrative support to the Patient Services Manager and Clinic Director

Qualifications & Core Competencies:

  • High School Diploma, G.E.D., or equivalent
  • Excellent customer service skills and telephone etiquette
  • High degree of organizational skills and ability to prioritize and multi-task
  • Excellent communication (verbal/written) and interpersonal skills
  • Strong computer and data entry skills
  • Flexible and adaptable to change
  • Experience in a Physiotherapy clinic an asset

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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