IT Manager

6 days ago

Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a global luxury hospitality company that operates over 120 hotels and resorts in 47 countries. Our company culture is built on a commitment to excellence, innovation, and customer satisfaction. We believe in empowering our employees to deliver exceptional guest experiences and creating a work environment that fosters growth, learning, and teamwork.

About the Role:

We are seeking an experienced IT Manager - Revenue Optimization to join our team. This role will be responsible for leading the development and implementation of revenue management and distribution technology strategies to drive revenue growth and optimize channel mix. The successful candidate will have a strong background in IT, revenue management, and hotel operations, with experience in managing complex technology projects and collaborating with cross-functional teams.

Key Responsibilities:

  • Develop and implement revenue management and distribution technology strategies to drive revenue growth and optimize channel mix.
  • Lead the development and implementation of new features and enhancements to existing systems, ensuring seamless rollout and ongoing operations excellence.
  • Partner with business stakeholders to identify and prioritize key functionality enhancement requests and drive the product roadmap in support of Four Seasons' evolving user and business requirements.
  • Monitor and escalate, when necessary, any support cases raised with vendors, holding them accountable for their contracted SLAs.
  • Develop and maintain standards for system setup and configuration to ensure optimal system performance and interaction with other Four Seasons systems.
  • Establish and maintain regular written and in-person communications with the organization's leaders and end users regarding pertinent IT activities.
  • Provide inputs on technology budgets related to IT implementation, on-going operations, and maintenance.
  • Administration of vendor, outsourcer, and consultant contracts and service level agreements.

Requirements:

  • Minimum of 5 to 7 years' of progressive experience in Information Technology.
  • Experience working in Hotel Operations (Front Desk, Reservations, Revenue Management) is an asset but not required.
  • Post-Secondary degree, preferably in Hotel Management.
  • Deep knowledge in the areas of Revenue Management (IdeaS) and Hotel Distribution systems (Sabre SynXis, DHISCO, Derbysoft, Shiji).
  • Experience with hotel operational and revenue management & distribution technologies (Opera PMS/ORS, Symphony POS, IDeaS G3 RMS, IDeaS RevPlan, Amadeus – Travelclick).
  • Demonstrate a strong understanding of budgets, financial rigour, project delivery and operational excellence.

What We Offer:

Four Seasons Hotels and Resorts offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to creating a work environment that fosters diversity, equity, and inclusion, and we welcome applications from qualified candidates who share our values.

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