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Customer Support Associate

2 months ago

Mississauga, Ontario, Canada Trillium Health Partners Full time

Job Title: Customer Support Associate

Job Summary:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Associate. In this role, you will be responsible for providing exceptional support to internal customers through the Customer Support Call Centre.

Key Responsibilities:

  • Receive and process internal customer requests for portering, environmental, hospitality, and maintenance services.
  • Answer customer support phone calls, record details, and create tasks or work orders as needed.
  • Liaise with Corporate Services and Facilities staff to ensure seamless service delivery.
  • Create, update, and print rosters and set-ups as required.
  • Provide front-line service to all customers and staff, following up on task completion.
  • Assign wireless devices to staff as needed.

About Us:

Trillium Health Partners is a leading healthcare provider in Canada, serving the diverse populations of Mississauga, West Toronto, and surrounding communities. Our mission is to provide exceptional care and service to our patients and staff.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.

Requirements:

  • Grade 12 education or equivalent.
  • Previous related experience in a hospital environment is an asset.
  • Effective communication and interpersonal skills.
  • Pleasant and courteous telephone manner.
  • Ability to manage workload in a fast-paced environment.
  • Demonstrated ability to work independently.
  • Strong organizational skills.
  • Positive work performance and attendance record.
  • Strong communication in English.