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Sales Operations Coordinator

2 months ago

Canada ORBCOMM Full time
About the Role

ORBCOMM is seeking a highly skilled Sales Operations Specialist to join our team. As a Sales Operations Specialist, you will play a critical role in improving the workflow of our sales opportunity, pipeline, projection, and order processes.

Key Responsibilities
  • Sales Opportunity Audits:
    • Validate new customer setup in Salesforce, ensuring proper approval documentation, customer contracts, and customer access portals.
    • Review pipeline for non-compliant opportunities and identify areas for improvement.
    • Lead webinar training sessions to educate stakeholders on sales process best practices.
    • Collaborate with Revenue Operations to review hardware forecasted from the pipeline and provide sales pipeline analysis as needed.
  • Commission Support:
    • Administer Sales Incentive Plans for the sales team in conjunction with Sales and Revenue Operations leadership.
    • Create and collect signed commission plans, run commission calculations with finance, and generate quarterly commission statements.
    • Maintain all final commission materials and ensure confidentiality due to sensitive sales data.
  • Subscription Contracts:
    • Create subscription contracts using data provided by the sales team member and verify accuracy in Salesforce, including any price approvals outside the norm.
    • Submit final created subscription agreements to requestors and coordinate with legal for non-standard requirements.
Requirements
  • Bachelor's Degree + 3 years relevant experience or 5 years relevant experience preferred.
  • Experience using Salesforce or other CRM systems.
  • Strong organizational and detail-oriented skills, with ability to excel in deadline-driven environments.
  • Ability to quickly identify problems and solve them independently with internal stakeholders.
  • Strong professional verbal and written communication skills, with advanced skills using Microsoft Suite (Word, Excel, PowerPoint).