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Datacentre Operations Specialist
2 months ago
We are seeking a highly skilled Data Centre Operations Specialist to join our team at US Tech Solutions. As a key member of our Data Centre Services team, you will be responsible for deploying and installing hardware into our local data centres, coordinating with service providers for non-local data centres, and troubleshooting hardware installation issues.
Key Responsibilities- Deploy and install hardware into our local data centres, ensuring seamless integration and optimal performance.
- Coordinate with service providers for non-local data centres, ensuring timely and efficient delivery of services.
- Troubleshoot hardware installation issues, working closely with senior resources to resolve complex problems.
- Respond to project and operation demands received via our trouble ticketing tool, prioritizing tasks and managing multiple projects simultaneously.
- Deploy network cabling, including copper and fiber, to ensure reliable and high-speed connectivity.
- Maintain detailed documentation of all deployed IT assets and DCIM tool, ensuring accurate and up-to-date records.
- Replace failed hardware components, including RAM, hard drives, cables, power supply, and PDU's, to minimize downtime and ensure business continuity.
- Coordinate Return Merchandise Authorizations with manufacturers, ensuring efficient and cost-effective resolution of hardware issues.
- Validate completed onsite third-party support work against the agreed-upon scope, reporting any variances or concerns to your manager.
- Ability to travel to client remote sites periodically, as required.
- Participate in On-Call rotation for the Data Centre Services team, providing 24/7 support and ensuring seamless service delivery.
- Overtime support when required, demonstrating flexibility and commitment to meeting business needs.
- A minimum of five years of demonstrated experience in installation and power-up (Rack & Stack) of servers, peripherals, and network equipment.
- A minimum of three years of experience and exposure in IT Operations work, including the operational capabilities and typical challenges of data centre operations.
- Demonstrated experience of cabling infrastructure, as well as maintaining documentation of newly installed infrastructure devices.
- Demonstrated understanding of data centre facilities infrastructure, such as HVAC, service entrances, UPS, etc.
- Demonstrated ability to coordinate onsite support of third-party contractors performing infrastructure projects, preventative maintenance, or testing.
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. We are committed to delivering exceptional service and supporting our clients' business needs.
We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
