Air Import Logistics Coordinator

7 days ago

Montreal, Canada Kintetsu World Express Full time
About the Role

We are seeking a highly skilled Air Import Coordinator to join our team at Kintetsu World Express. This is a fantastic opportunity for an individual with experience in logistics and customer service to take their career to the next level.

In this role, you will be responsible for providing exceptional customer service and ensuring smooth transactions through our vast worldwide network. Your focus on delivering a world-class experience will make all the difference in building strong relationships with our valued clients.

Responsibilities
  • Provide excellence in customer service and act as the primary point of contact for client inquiries, concerns, and complaints.
  • Assist in the import/export operation, ensuring accurate processing of paperwork to minimize errors.
  • Complete monthly reports as requested by management and customers.
  • Provide shipment information for import/export customers and support the sales department in negotiating rates and quotes for services.
  • Maintain accurate filing systems and update/input details of shipments in our system for billing purposes.
  • Coordinate shipments and send pre-alert notices to customers and related departments as required.
  • Contribute to maintaining high standards of customer service excellence within our company.
Requirements

To be successful in this role, you will require:

  • A formal academic training in a related field (CITT or CIFFA preferred) and two to four years of related experience and/or training; or an equivalent combination of education and experience.
  • The ability to read, analyze, and interpret documents such as safety rules, operating instructions, and procedures manuals.
  • The ability to write routine reports and correspondence.
  • Effective communication skills to engage with customers and employees.
  • Basic mathematical skills to calculate figures and amounts.
  • Proficient personal computer skills including electronic mail, record-keeping, database activity, word processing, and spreadsheet software.
Benefits

We offer a competitive salary range of $55,000 - $65,000 per year, depending on experience. Additionally, you will enjoy:

  • A generous bonus program linked to company and individual success.
  • A fast-paced, dynamic, and fun work environment with a great team.
  • Competitive and equitable compensation packages.
  • Dental, medical, vision, life, dependent life, and critical illness insurance.
  • An Employee Assistance Program.
  • Paid time off benefits.
  • A Defined Contribution Pension plan after 2 years with a company contribution of 3 percent.
  • Immediate RRSP eligibility.
About Us

Kintetsu World Express is a leading logistics provider committed to delivering exceptional customer service. We strive to build long-term relationships with our clients and provide innovative solutions to meet their needs.

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