Strategic Corporate Banking Director

2 days ago

Old Toronto, Canada Scotiabank Full time
Job Title: VP/MD, Global Corporate & Multinational Client Service

Job Summary:

We are seeking a talented individual to lead our Global Corporate Banking team. As a VP/MD, you will provide strategic direction and operational execution of the Multinational and Corporate Banking Servicing segment on a Global scale.

Key Responsibilities:

  • Develop and implement client service strategies to improve our NPS (Net Promoter Score) or other client feedback measure.
  • Supervise the Corporate Banking Client Servicing team, responsible for delivering high-quality and accurate client services.
  • Cultivate a client-focused culture within the team to enhance client relationships and utilize the Bank's broader relationships, systems, and knowledge.
  • Establish and maintain a highly functional operating model with internal partners, local and international teams, and corporate functions to meet client requirements and SLAs.
  • Actively collaborate with various stakeholders to identify and address customer needs, devises innovative strategies to enhance customer satisfaction, and contributes to the overall growth of Enterprise Accounts.

Requirements:

  • Over 10 years of extensive experience in client-facing and servicing within corporate clients.
  • Proven track record in delivering exceptional client services showcasing strong relationship management and communication skills.
  • Experience managing customer journeys (relationship-building, retention, and satisfaction).
  • Comprehensive understanding of Scotiabank's Corporate clients and Geographical footprint.
  • Minimum of 5 years of Corporate Banking experience in a senior role required.

Preferred Qualifications:

  • Proficiency in Spanish and/or French an asset.
  • Proven track record of leadership in building and managing high-performing teams, setting strategic direction, and overseeing day-to-day operations.

About Scotiabank:

Scotiabank is a leading financial institution with a strong presence in Canada and around the world.

Why Join Scotiabank:

At Scotiabank, we offer a dynamic and inclusive work environment that values diversity and promotes career growth.

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