Strategic Corporate Banking Director
3 weeks ago
Job Summary:
We are seeking a talented individual to lead our Global Corporate Banking team. As a VP/MD, you will provide strategic direction and operational execution of the Multinational and Corporate Banking Servicing segment on a Global scale.
Key Responsibilities:
- Develop and implement client service strategies to improve our NPS (Net Promoter Score) or other client feedback measure.
- Supervise the Corporate Banking Client Servicing team, responsible for delivering high-quality and accurate client services.
- Cultivate a client-focused culture within the team to enhance client relationships and utilize the Bank's broader relationships, systems, and knowledge.
- Establish and maintain a highly functional operating model with internal partners, local and international teams, and corporate functions to meet client requirements and SLAs.
- Actively collaborate with various stakeholders to identify and address customer needs, devises innovative strategies to enhance customer satisfaction, and contributes to the overall growth of Enterprise Accounts.
Requirements:
- Over 10 years of extensive experience in client-facing and servicing within corporate clients.
- Proven track record in delivering exceptional client services showcasing strong relationship management and communication skills.
- Experience managing customer journeys (relationship-building, retention, and satisfaction).
- Comprehensive understanding of Scotiabank's Corporate clients and Geographical footprint.
- Minimum of 5 years of Corporate Banking experience in a senior role required.
Preferred Qualifications:
- Proficiency in Spanish and/or French an asset.
- Proven track record of leadership in building and managing high-performing teams, setting strategic direction, and overseeing day-to-day operations.
About Scotiabank:
Scotiabank is a leading financial institution with a strong presence in Canada and around the world.
Why Join Scotiabank:
At Scotiabank, we offer a dynamic and inclusive work environment that values diversity and promotes career growth.
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