Bilingual Enterprise Growth Coordinator

2 weeks ago

Montreal, Quebec, Canada Venngo Full time
Job Description

We are seeking a highly skilled Bilingual Enterprise Growth Coordinator to join our team at Venngo. In this role, you will focus on driving business growth by communicating with clients, analyzing performance metrics, and setting entrenchment targets.

About the Role:

  • Drive Business Growth: You will communicate with clients via email or phone, addressing any customer service issues, analyzing performance metrics, and setting entrenchment targets. You will educate users on our platform and create ways to support administrators and promote the program among their users.
  • Launch and Nurture Customer Accounts: You will manage the day-to-day requests of your assigned clients with a focus on meeting client retention goals. You will build and maintain relationships with 50-75 clients and manage the customer life cycle annually which includes renewals at the end of each contract.
  • Contribute to Marketing Efforts: You will play a key role in supporting the planning and execution of marketing campaigns and training collateral. You will regularly monitor and review usage and campaign metrics and provide insightful analysis.
  • The Technical Skills: You are proficient with MS Office 365 and Teams. You may have worked with project management and documentation management programs such as ASANA, Jira, and SharePoint. You can interpret data to identify trends, develop insights, and inform strategies to drive business growth.

What We Offer:

  • A competitive salary range of $60,000 - $80,000 per year, depending on experience.
  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package, including health and dental insurance, retirement savings plan, and paid time off.

How to Apply:

  • A virtual interview with a Talent Advisor who will discuss your interest in Venngo and how your background aligns with this role.
  • A virtual interview with the Hiring Manager and HR to share your background, interest in the role and why you'd like to work for Venngo.
  • An in-person or virtual interview with the Hiring Manager and members of the team you will be working with.
  • A final virtual interview with the SVP, Group Customers, to further expand on how your experience fits the team's needs and answer any remaining questions you may have.

Venngo is an equal opportunities employer and welcomes applications from diverse candidates.

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