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Customer Service Representative II
2 months ago
Thermo Fisher Scientific is seeking a highly skilled Customer Service Representative II to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our internal and external customers.
Key Responsibilities:- Respond to and resolve customer inquiries and requests in a timely and professional manner.
- Identify customer needs and determine the best course of action to meet their expectations.
- Collaborate with internal teams to ensure seamless communication and issue resolution.
- Analyze and resolve customer complaints and concerns in a fair and efficient manner.
- Document customer interactions and transactions in accordance with company procedures.
- Stay up-to-date on company processes and initiatives to provide accurate information to customers.
- Fluently bilingual in French and English, both written and oral.
- High School Diploma or equivalent required; College diploma or University Degree preferred.
- 2+ years of call center or customer service experience.
- 2+ years of accounting experience.
- Proficiency in Microsoft Office, including Word, Outlook, and Excel.
- Customer-focused thinking.
- Ability to multitask and cope with pressure.
- Effective and efficient verbal and written communication skills in both French and English.
- Computer literate with strong keyboarding skills.
- Ability to work independently and as part of a team.
- Excellent problem-solving skills.
- Professional written and verbal communication skills.
- Attention to detail and commitment to quality.
Thermo Fisher Scientific is an equal opportunity employer, dedicated to fostering a diverse and inclusive work environment. We provide reasonable accommodations to applicants with disabilities and value the contributions of individuals from all backgrounds.
