Customer Service Representative II
4 weeks ago
Transforming Healthcare, One Interaction at a Time
Baxter is a leading medical innovation company that has been pioneering significant medical advancements for over 85 years. As a Bilingual Customer Care Rep II, you will play a vital role in ensuring that our customers receive exceptional support and service.
Key Responsibilities:
- Provide initial intake, documentation, and distribution of customer needs as required.
- Investigate and resolve problems related to shipment of products, returns, credits, and orders.
- Process and issue credits/returns, and support resolution of errors within GFax and EDI transactions.
- Manage sample export and input order, and build relationships with cross-functional teams and institutions.
- Resolves customer questions, and handles requests, where judgment and initiative are required to resolve and/or make recommendations.
Requirements:
- Minimum of 2 years' experience in customer service.
- High school diploma / bachelor's degree in related field.
- Fully Bilingual in French and English.
- Exceptional verbal and written communication skills.
- Ability to thrive in a very fast-paced environment.
- Strong analytical and business problem-solving skills, along with the ability to ask the right questions and lead conversations.
Baxter offers a dynamic and supportive work environment where you can grow and develop your skills.
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