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Hotel Service Coordinator

2 months ago

Niagara Falls, Ontario, Canada Mamma's Inn Full time
About the Role

We are seeking a highly skilled and detail-oriented individual to join our team as a Hotel Service Coordinator at Mamma's Inn. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Assist guests with special needs and provide personalized support to ensure their comfort and satisfaction.
  • Serve food and beverages to guests in a timely and efficient manner.
  • Register arriving guests and assign rooms, ensuring a smooth and seamless check-in process.
  • Receive and deliver items and messages for guests, maintaining confidentiality and discretion.
  • Provide, arrange for, or refer guests to valet parking services, ensuring their vehicles are safe and secure.
  • Plan and coordinate social events and guest programs, creating a warm and welcoming atmosphere.
  • Handle luggage for hotel guests, ensuring it is delivered to their rooms promptly and efficiently.
  • Escort incoming guests to their rooms, providing a warm and personalized welcome.
  • Attend to guests' requests for extra supplies or other items, demonstrating a commitment to exceptional service.
  • Consult with clients to determine their needs, preferences, safety requirements, and purpose of space, ensuring a tailored and personalized experience.
Requirements
  • Attention to detail and ability to multitask in a fast-paced environment.
  • Combination of sitting, standing, and walking, with the ability to lift and move objects as needed.
  • Efficient interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Reliability, with a strong commitment to punctuality and attendance.
  • Team player with a positive attitude and a willingness to adapt to changing circumstances.
  • Client focus, with a passion for delivering exceptional service and exceeding guest expectations.
  • Versatility, with the ability to work in a variety of settings and adapt to new situations.
Work Environment

Mamma's Inn is a dynamic and fast-paced environment, with a strong focus on delivering exceptional service and creating a warm and welcoming atmosphere for our guests. As a Hotel Service Coordinator, you will be working in a team environment, with opportunities to develop your skills and advance your career.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and advancement. If you are a motivated and detail-oriented individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.