SAP AMS Functional Lead Position

4 weeks ago

Longueuil, Quebec, Canada Héroux-Devtek Full time

About the Role:

We are seeking a dedicated and experienced SAP Functional Lead to join our team at Héroux-Devtek. As an SAP Functional Lead, you will be responsible for providing 2nd level support and guidance to our internal users on SAP applications, ensuring smooth operation and maximizing the system's capabilities to meet business objectives.

Main Responsibilities:

  • Serve as the second level support for SAP-related queries and issues within the organization.
  • Provide hands-on support and training to super-users and some end-users on SAP functionalities, modules, and processes.
  • Work closely with business users, developers, basis & functional lead peers and other IT teams to ensure seamless integration and operation of SAP systems.
  • Develop and maintain documentation related to SAP processes, procedures, and user guides.
  • Participate in SAP testing and implementation of new modules or enhancements.
  • Recommend and implement improvements to enhance SAP system usability and efficiency.
  • Manage and prioritize the SAP AMS backlog, including enhancements, bug fixes, and user requests.
  • Conduct root cause analysis to identify and address recurring issues.
  • Stay current with SAP innovations and industry trends to recommend and implement enhancements.
  • Track and report on key performance indicators (KPIs) and service level agreements (SLAs) for SAP AMS.
  • Oversee the change and release management processes for SAP, ensuring that changes are properly tested and deployed.

Requirements:

  • Bachelor's degree in information technology, Computer Science, Business Administration, or a related field.
  • Proven track record in SAP AMS, including incident, problem, and change management.
  • Strong understanding of business processes and how they align with SAP solutions.
  • Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues.
  • Excellent communication and interpersonal skills, with the ability to train and support users effectively.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • SAP certification(s) and familiarity with SAP Fiori is a plus.

About Héroux-Devtek:

Héroux-Devtek is a leading manufacturer of landing gear and flight critical components for the aerospace industry. We offer a dynamic and challenging work environment, with opportunities for professional growth and development. If you are a motivated and experienced SAP Functional Lead looking for a new challenge, we encourage you to apply for this exciting opportunity.

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