SAP Functional Lead

4 weeks ago

Longueuil, Quebec, Canada Héroux-Devtek Full time
About the Role

We are seeking a highly skilled SAP Functional Lead to join our team at Héroux-Devtek. As a key member of our IT department, you will be responsible for providing second-level support and guidance to our internal users on SAP applications, ensuring smooth operation and maximizing the system's capabilities to meet business objectives.

Main Responsibilities
  • Provide hands-on support and training to super-users and some end-users on SAP functionalities, modules, and processes.
  • Work closely with business users, developers, basis & functional lead peers and other IT teams to ensure seamless integration and operation of SAP systems.
  • Develop and maintain documentation related to SAP processes, procedures, and user guides.
  • Participate in SAP testing and implementation of new modules or enhancements.
  • Recommend and implement improvements to enhance SAP system usability and efficiency.
  • Manage and prioritize the SAP AMS backlog, including enhancements, bug fixes, and user requests.
  • Conduct root cause analysis to identify and address recurring issues.
  • Stay current with SAP innovations and industry trends to recommend and implement enhancements.
  • Track and report on key performance indicators (KPIs) and service level agreements (SLAs) for SAP AMS.
  • Oversee the change and release management processes for SAP, ensuring that changes are properly tested and deployed.
Requirements
  • Bachelor's degree in information technology, Computer Science, Business Administration, or a related field.
  • Proven track record in SAP AMS, including incident, problem, and change management.
  • Strong understanding of business processes and how they align with SAP solutions.
  • Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues.
  • Excellent communication and interpersonal skills, with the ability to train and support users effectively.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • SAP certification(s) and familiarity with SAP Fiori is a plus.
About Héroux-Devtek

Héroux-Devtek is a leading manufacturer of landing gear and flight critical components for the aerospace industry. We offer a dynamic and challenging work environment, with opportunities for professional growth and development. If you are a motivated and experienced SAP Functional Lead looking for a new challenge, we encourage you to apply.

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