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    {"h2": "Job Title: Help Desk Technician", "p": "At F12, we are seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our users, troubleshooting computer issues, and implementing solutions. You will also be responsible for collecting, organizing, and maintaining a...

Help Desk Specialist

2 months ago

Calgary, Alberta, Canada F12 Full time
Job Title: Help Desk Technician

F12 is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients receive exceptional service.

Key Responsibilities:
  • Provide technical support to clients via phone, email, or in-person
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track technical issues and resolutions
  • Participate in ongoing training and professional development to stay up-to-date on the latest technologies and trends
Requirements:
  • 2 years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong knowledge of computer hardware and software
  • Ability to work independently and as part of a team
What We Offer:
  • A competitive salary and benefits package
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a talented team of professionals
How to Apply:

If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].