Director, Disability Management Quality and Training
1 month ago
Fitch Learning is seeking a Director, Disability Management Quality and Training to support our Regulatory Certification efforts in our Toronto Office.
Job Summary:We are looking for a highly experienced and skilled professional to lead the implementation of operational and technology solutions for exam delivery. The successful candidate will have a proven track record of managing multiple priorities and performing within deadlines.
Key Responsibilities:- Partner with the Fitch Learning Leadership Team in the development of strategic goals and objectives.
- Advocate for and implement systems, policies, and processes that support organizational excellence and ensures change is implemented with clear and direct change management steps.
- Lead the implementation project and ongoing delivery relationships with our stakeholders, including clients (regulatory organisations), critical vendors, and the governance groups.
- Act as the product owner for the technology platform underpinning exam delivery. Support, challenge, and direct our technology teams and third-party vendors to ensure we have the highest standards of user experience.
- Oversee implementation of standards including changes to regulations, standard operating procedures, work instructions, or guidance documents.
- Support the development and implementation of all policies, ensuring those policies are documented and accessible to staff.
- Collaborate with quality management and directly oversee complaints, investigations, appeals, legal actions, and other high-stakes issues for optimal outcomes.
- Proven experience leading an exam delivery implementation project that contains technology and operations components.
- Ability to manage multiple priorities and perform within deadlines.
- Excellent communication, writing, and interpersonal skills.
Fitch Learning offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
Moderate travel may be required.
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