Restaurant Operations Director
3 weeks ago
Freehand Hospitality is seeking a seasoned Director of Restaurant Operations to oversee the day-to-day operations and long-term strategy of multiple restaurant locations. As a key member of our executive team, you will be responsible for managing and mentoring staff, optimizing processes to enhance customer satisfaction, and collaborating with executive teams to drive profitability.
Key Responsibilities:
- Develop and implement annual operating budgets for assigned portfolio
- Coach front of house leadership on operational matters and hold teams accountable for financial budgets and guest satisfaction targets
- Maintain and deliver excellent brand standards through an understanding of the business plan and brand vision of each outlet
- Provide input into marketing strategies to enhance revenue growth and market penetration
- Support vendor selection and contracting where appropriate
- Develop, review, and revise standard operating procedures across all restaurants in assigned portfolio
- Regularly analyze key performance metrics to identify areas for improvement and implement action plans as necessary
- Report to executive leadership on the performance of each outlet and its staff
Requirements:
- Bachelor's degree in Hospitality and/or Business (considered an asset)
- Proven track record in building high-performance teams, leading cross-functionally, developing and retaining employees, and driving organizational goals
- Strong financial and business acumen
- Demonstrated project management and experience
- Strong collaborative skills with the proven ability to drive results and leadership ownership/accountability
- Strong interpersonal communication and creative problem-solving skills required
- Strong assessment and decision-making skills
- Proven ability to influence and build relationships both within the organization and with external sources
- Passion for creating excellent guest experiences
What We Offer:
- Comprehensive Health and Dental Benefits
- Employer RRSP plan
- Annual bonus incentive
- Employee Assistance Program
- Continuing education support
- Discounts at Freehand restaurants
- Access to a company fitness facility
- Opportunity for internal career growth
- Working alongside a collaborative team of likeminded individuals
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