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Customer Experience Coordinator

2 months ago

Montreal, Quebec, Canada Foot Locker Full time

About the Role:

As a Sales Team Lead at Foot Locker, you will be responsible for driving sales and delivering exceptional customer service. You will inspire and motivate your team to achieve sales goals, while ensuring high levels of customer satisfaction.

Key Responsibilities:

  • Lead and motivate a team of sales associates to drive sales and deliver exceptional customer service
  • Ensure high levels of customer satisfaction by being knowledgeable about all products and teaming up with co-workers to provide excellent sales service
  • Deliver sales, customer experience, merchandising, visual, and operational expectations
  • Maintain personal and productivity goals
  • Uphold the quality and productivity of every aspect of the store
  • Act as a partner between customers, sales associates, Assistant Manager, and the Store Manager
  • Ability to learn and share expertise of products and trends to fit customer's needs
  • Maintains an awareness of all product knowledge, and current or upcoming product/trends
  • Contributes to a positive and inclusive work environment

Requirements:

  • At least 1 year of retail experience
  • Confident and comfortable engaging customers to deliver an elevated experience
  • Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
  • Initiates completion of tasks or activities without necessary supervision
  • Flexible availability – including nights, weekends, and holidays