Associate Registrar

This is a temporary full-time opportunity at Fleming College, reporting to the Registrar. The Associate Registrar is responsible for leading and directing the performance of the Registrar's Office (RO) back-office operations, including admissions, registration, records, student fees, and financial aid functions.

• Provide strategic direction and oversight to managers to ensure overall performance and effectiveness of processes and services in support of departmental objectives, the College's strategic priorities, and enrolment targets.
• Lead the planning, development, analysis, and enhancement of efficient, effective, and timely Registrarial systems, processes, and services to support the College's core business activities, strategic priorities, and related targets.
• Develop, monitor, and evaluate all production processes within the RO, including the Annual Production Planning Cycle, and monitor key metrics to ensure operational commitments are on time and on budget.
• Represent the RO on college-wide, provincial, and national working groups relating to enrolment, retention, records, student accounts, and financial aid functional areas.

• Completion of a Master's Degree in Business Administration, Public Administration, Social Sciences, International Relations/Business, or a related field of study.
• Minimum of seven (7) years of working experience, including:
  • Previous progressive experience working at an Ontario Post-Secondary institution, including at least three years in a management capacity.
  • Experience analyzing trends and patterns in changing business/client needs and demands; developing/adapting creative solutions to address unique/challenging/complex situations.
  • Comprehensive understanding of Student Enterprise Systems, including inter-relation of technical functions across modules.
  • Strong management experience, conflict resolution skills, and demonstrated ability to manage in a multi-union environment.
  • Strategic and operational planning experience, including plans developing leadership and organizational capacity, innovating and inspiring creativity, leading change, creating a culture of accountability and performance, building and sustaining relationships internally and externally.
  • In-depth knowledge of and experience with Registrar operations and academic policies/procedures.
  • Knowledge of emerging issues in higher education, provincially, nationally, and internationally.
  • Knowledge of applicable governing legislation at federal and provincial levels.
  • Demonstrated experience in computerized registration systems and relational databases, specifically Peoplesoft.
  • Well-developed analytical, project management, time management, and organizational skills.
  • Ability to develop and articulate direction and vision for areas of responsibility.
  • Strong presentation skills with the ability to communicate and build consensus/persuade or influence others to alternative courses of action to achieve desired goals/outcomes while working collaboratively across all organizational levels and functions.
  • Experience managing/supporting multiple, complex operational and cross-functional projects at a time with tight deadlines.
  • Sound judgement, problem-solving, and conflict resolution.
  • Excellent verbal and written communication – diplomacy, tact, and ability to communicate and interact with diverse clients and teams.
  • Strong persuasion, influencing, and collaboration skills.
  • Deep commitment, appreciation for, and understanding of diversity, equity, and inclusion.