Manager, Operations

6 months ago

Peterborough, Canada Fleming College Full time

Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario, Traditional Mississauga Anishinaabe Territory and covered by the Williams Treaties,1923... a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College’s 6,800 full-time and 10,000 part-time students, including hundreds of international students from countries around the world, attend at campus locations in Peterborough, Lindsay, Haliburton and Cobourg. Fleming offers more than 100 full-time programs in Environmental and Natural Resource Sciences, Fine Arts, General Arts and Science, Technology, Skilled Trades, Community Development, Health, Business, and Justice as well as other Continuing Education courses.

We are also extremely proud of our more than 85,000 Fleming alumni who are contributing to their communities in the region, across the province and around the world.

**What Are We About?**:
Reporting to the Associate Vice President, International Recruitment and Services, the Manager, Operations - Private College Partnerships is responsible for overseeing the operation and performance of systems, processes, and procedures to integrate students studying at Fleming College Toronto (FTC) to Fleming College, from applicant to graduate. The incumbent works towards the achievement of the goals for public-private partnership through interaction with the private partner and a variety of college departments (International, Finance, Registrar’s Office, Academic, Marketing).

The incumbent is responsible for operationalizing the Private College Partnership model within the parameters set by the Ministry of Colleges and Universities (MCU) in the province of Ontario and ensuring the partnership is aligned with the province’s standards of practice for international education. The Manager will put in place quality assurance mechanisms ensuring that the partnership location(s) operate with the same student protections and standards of services, accountability, and quality assurance as the college home campuses.

The incumbent works closely with the Registrar’s Office and the Finance department to monitor enrollment, tuition payments, refunds, withdrawals at FCT. The incumbent will also be responsible for supporting the Registrar’s Office every semester to ensure that students at FCT who have successfully completed their studies are eligible to graduate from Fleming College through grade transfers and audits.

The incumbent works with the academic departments to liaise in the implementation of programs at FCT.

**Please Note**: This position is designated as hybrid working partially remote and is expected to be on campus 50% of the time. Regular travel between Peterborough and Toronto is required.

**For More Information**:
For a complete job description, please refer to the document found here: Job Description

¿**What We Are Looking For**:
Completion of a four (4) year Degree in International Business Management or Marketing, Public Administration or Financial Management or related field of study along with Quality assurance management and/or Project Management Certification are considered an asset.

Minimum of five (5) years of working experience including:

- Sales and marketing: College admissions; international student recruitment; presentations; project management; proposal writing; financial management; budget forecasting and management; creative problem solving and conflict resolution.
- Customer service: A firm understanding, along with: maturity and the ability to manage relationships with independent contractors and partners; computer skills; international education/study abroad experience highly desirable.
- Strong understanding of information technology, business information intelligence tools and web-based services.
- Well-developed knowledge of computer-based record systems combined with skills and experience in maintaining student records on a large computerized record system.
- Strong knowledge of financial practices and procedures within a highly regulated environment.
- Demonstrated planning, project management, organization and time management skills.
- Strong persuasion, influencing and collaboration skills.
- Exceptional interpersonal and customer service skills including responsiveness and the ability to work effectively with customers and staff in complex and volatile situations.
- Deep appreciation for and understanding of diversity and inclusion.
- Demonstrated success as a communicator in an intercultural context and sensitivity to the complexities of cross-cultural communication including strong negotiation and conflict resolution skills.
- Fluency in a second language, ideally Hindi, Punjabi, Mandarin, Arabic, Farsi, Russian, German, Vietnamese, Tagalog, Spanish, Ukrainian, or Portuguese, is preferred.

**Please Note - Admin**
- Please note that in addition to the salary range listed above, you will be eligible for performance-based ince

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