Customer Support Representative

5 days ago


Montreal, Quebec, Canada CB Canada Full time

Job Summary:

We are seeking a highly skilled and experienced Customer Support Representative to join our team at CB Canada. As a key member of our Supply Chain Solutions team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide timely and effective support to customers through various channels, including phone, email, and in-person interactions.
  • Analyze and resolve customer issues in a professional and courteous manner.
  • Conduct research and prepare reports to identify account penetration opportunities and improve customer satisfaction.
  • Review and update customer files and profiles to ensure accurate and up-to-date information.
  • Maintain ongoing relationships with customers and provide training on our products and services.
  • Provide back-up support to customer accounts and assist with customer set-ups.
  • Identify and assess customer business needs through regular interaction and analysis.

Requirements:

  • Professional fluency in English (written and spoken)
  • Professional fluency in French (written and spoken)
  • Experience in customer service or sales
  • Bachelor's degree in a business/financial/logistics related field - Preferred

What We Offer:

  • Competitive compensation package including salary, benefits, and opportunities for career development and progression.
  • Defined Contribution Pension Plan, employer contribution up to 6.5%
  • Registered Savings Plan
  • Stock Purchase Plan
  • Education Assistance Program
  • Employee Assistance Program for you and your family
  • 5 discretionary days per year + vacation + floater days available
  • Variety of store discounts for our employees.

Competitive Benefits coverage and premium paid by the employer which includes:

  • Life Insurance for you and your family
  • Variety of specialists: Osteopath, Naturopath, Masseur, Acupuncturist, Speech Therapist, Dietician, Chiropractor, Physiotherapist, Podiatrist, Psychologist, Social Worker, etc.
  • Emergency Travel Assistance
  • Medical services and supplies such as ambulance, hearing aids, private nurse, orthopedic shoes, etc.
  • Vision care including eye exam, glasses or contacts
  • Dental including orthodontics services
  • Short Term and Long-Term Disability benefits


  • Montreal, Quebec, Canada Savers Full time

    Position Overview:We are seeking dedicated Customer Support Representatives to enhance our service team.About Us:As a prominent retailer specializing in pre-owned apparel, accessories, and home goods, our mission revolves around sustainable practices. We focus on acquiring, reselling, and recycling items to offer communities an eco-friendly shopping...


  • Montreal, Quebec, Canada Savers Full time

    Position Overview:We are seeking dedicated Customer Support Representatives to enhance our service team.About Us:As a leading retailer in the resale market, we specialize in gently used apparel, accessories, and home goods. Our mission revolves around sustainable practices, focusing on the purchase, resale, and recycling of items to offer communities a...


  • Montreal, Quebec, Canada CB Canada Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Support Representative to join our team at CB Canada. As a key member of our Supply Chain Solutions team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective support to customers through various...


  • Montreal, Quebec, Canada CB Canada Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Support Representative to join our team at CB Canada. As a key member of our Supply Chain Solutions team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective support to customers through various...


  • Montreal, Quebec, Canada Savers Full time

    Position Overview:We are seeking dedicated Customer Support Representatives to enhance our customer service team.As a prominent retailer specializing in pre-owned apparel, accessories, and home goods, our mission revolves around sustainable practices. We prioritize the purchase, resale, and recycling of items to offer a responsible shopping alternative while...


  • Montreal, Quebec, Canada Fidelity Investments Full time

    Become a part of Fidelity Investments, a prominent player in the investment management sector in Canada for over three decades. We are seeking a Bilingual Client Service Representative to engage with clients and team members nationwide, providing assistance in their preferred language, whether it be French or English. This role offers a flexible hybrid work...


  • Montreal, Quebec, Canada Sleep Country Canada Inc. Full time

    Bilingual Customer Support RepresentativeFull-timeAt Sleep Country Canada Inc., we specialize in transforming houses into homes with our premium sleep products. Our mission is to provide our customers with affordable luxury through meticulously designed and crafted items that enhance their personal spaces and ensure they receive the quality rest they...


  • Montreal, Quebec, Canada National Bank Full time

    Join Our Team as a Financial Customer Support Representative As a vital member of our customer service team, you will assist clients with their financial inquiries, focusing on personal loans, credit lines, and mortgage solutions. Your Role: Provide exceptional support to clients navigating their financing options. Utilize your listening and advisory skills...


  • Montreal, Quebec, Canada EssilorLuxottica Group Full time

    About EssilorLuxottica GroupWe are EssilorLuxottica, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our company brings together the complementary expertise of two industry pioneers, one in advanced glass technologies and the other in artisanal eyewear manufacturing, to create a vertically integrated...


  • Montreal, Quebec, Canada EssilorLuxottica Group Full time

    About EssilorLuxottica GroupWe are EssilorLuxottica, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our company brings together the complementary expertise of two industry pioneers, one in advanced glass technologies and the other in artisanal eyewear manufacturing, to create a vertically integrated...


  • Montreal, Quebec, Canada Lifemark Full time

    Job Summary:Lifemark, a leading physiotherapy and rehabilitation organization, is seeking a highly skilled and passionate Customer Service Representative to join our team. As a key member of our administrative staff, you will be responsible for providing exceptional customer service and administrative support to our clients and colleagues.Key...


  • Montreal, Quebec, Canada Lifemark Full time

    Job Summary:Lifemark, a leading physiotherapy and rehabilitation organization, is seeking a highly skilled and passionate Customer Service Representative to join our team. As a key member of our administrative staff, you will be responsible for providing exceptional customer service and administrative support to our clients and colleagues.Key...


  • Montreal, Quebec, Canada Accommodations Plus International Full time

    Welcome to Accommodations Plus International's Career OpportunitiesWe invite you to explore our current job openings and submit your application for positions that align with your expertise.At Accommodations Plus International, we provide extensive health benefits for all our Team Members globally, alongside paid time off, an employee assistance program, a...


  • Montreal, Quebec, Canada Transcat Full time

    Customer Support Representative Join our team at [Company Name], a leading provider of exceptional customer experiences. As a Customer Support Representative, you will play a vital role in ensuring our clients receive the highest level of service and satisfaction. Key Responsibilities: Develop and maintain strong relationships with current and...


  • Montreal, Quebec, Canada spinelli Full time

    As a Customer Support and After-Sales Representative, your primary responsibility will be to engage with Spinelli's clientele to verify their service appointments, follow up on their recent acquisitions of products or services, and present a diverse range of offerings aligned with current promotional initiatives. The work schedule is from Monday to Friday....


  • Montreal, Quebec, Canada Lifemark Full time

    Job Summary:Lifemark, a leading physiotherapy and rehabilitation organization, is seeking a highly skilled and passionate Customer Service Representative to join our team. As a key member of our administrative staff, you will be responsible for providing exceptional customer service and administrative support to our clients and colleagues.Key...


  • Montreal, Quebec, Canada Lifemark Full time

    Job Summary:Lifemark, a leading physiotherapy and rehabilitation organization, is seeking a highly skilled and passionate Customer Service Representative to join our team. As a key member of our administrative staff, you will be responsible for providing exceptional customer service and administrative support to our clients and colleagues.Key...


  • Montreal, Quebec, Canada Sekure Merchants Full time

    About Sekure MerchantsSekure Merchants is a dynamic and growing company that specializes in providing exceptional customer service and sales support to businesses across the country.Job SummaryWe are seeking a highly motivated and energetic Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for...


  • Montreal, Quebec, Canada Sekure Merchants Full time

    About Sekure MerchantsSekure Merchants is a dynamic and growing company that specializes in providing exceptional customer service and sales support to businesses across the country.Job SummaryWe are seeking a highly motivated and energetic Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for...


  • Montreal, Quebec, Canada Intact Financial Corporation Full time

    At Intact Financial Corporation, we're committed to helping our customers succeed. As a Customer Service Representative, you'll play a vital role in delivering exceptional service and support to our clients.About the RoleWe're seeking a highly motivated and customer-focused individual to join our team. As a Customer Service Representative, you'll be...