Senior Product Manager, Festivals

2 months ago

Old Toronto, Ontario, Canada Live Nation Full time
Product Manager for Festivals

Location: Remote or On-Site

Division: Ticketmaster NA – Festivals & GA

Line Manager: VP, Product – Festivals & GA

Contract Terms: Permanent, 37.5 hours per week

THE TEAM

We're a team of passionate professionals who help fans access live events worldwide. As a proud division of Live Nation Entertainment, Ticketmaster has revolutionized the way people connect with their favorite artists, teams, and shows. We're not just selling tickets; we're creating unforgettable experiences.

THE ROLE

This role involves being the voice for our festival clients, gaining a deep understanding of their needs, and using that expertise to shape future products. You'll build strong relationships with festival experts across the global business, translate and collect user needs/gaps, pre-empt future needs, create business cases, prioritize, and ensure forward momentum of these items through the product organization. You'll influence large, multi-disciplined proposal teams and coordinate the formulation of solutions while integrating products and services required to meet client needs.

This is an excellent opportunity for a technically skilled ticketing professional to join the Festivals & General Admission team at a thriving time for our business. This role is focused on the festivals business globally, irrespective of the local ticketing platform, and the right person will be required to demonstrate a high level of self-initiative, focus, detail orientation, and flexibility while closely collaborating and effectively communicating with varying levels of stakeholders.

KEY RESPONSIBILITIES

  • Gain and represent deep understanding of user persona needs, working in close collaboration with global Festival experts.
  • Create, refine, and escalate KPI-driven, value-backed business cases for prioritization, ensuring forward momentum.
  • Support Project Management Organization in upward communication and presentation of product-level progression and delivery timelines.
  • Identify and communicate market trends, opportunities, and competitive product threats.
  • Drive solution development strategy based on competition, market dynamics, and emerging technologies.
  • Ensure key software performance metrics, including response times, quality, utilization, and customer satisfaction measures are defined and achieved.
  • Complete post-mortems to identify critical success factors of product usage and use data to consistently strengthen and improve product strategies.
  • Support and work in collaboration with relevant leaders to create short and medium-term product and technology globally.
  • Clearly support others by providing honest, open, two-way communication and feedback.
  • This role may include significant travel and time on site at festivals.

WHAT WE'RE LOOKING FOR

  • 7+ years of product management experience, with exposure both to front-end user experiences and backend processes.
  • Previous experience in ticketing field preferred, along with a keen understanding of trends in e-commerce, technology, and Ticketmaster's product.
  • Demonstrate successful delivery of multiple product cycles in an agile environment.
  • Must be entrepreneurial and have excellent, executive-level communication.
  • Must be capable of managing multiple projects simultaneously.
  • Solution and team-oriented while demonstrating the ability to work independently and adapt to changes in a rapidly evolving industry.
  • Be highly analytical and curious – you should be driven to know whether a product is working, and why.
  • Bachelor's degree or equivalent experience, MBA a plus.

OUR VALUES

We're guided by our values of Reliability, Teamwork, Integrity, and Belonging. We're committed to building a culture where all people can be their authentic selves.

EQUAL OPPORTUNITIES

We're passionate about diversity and inclusion. We provide reasonable accommodations for qualified individuals with disabilities in the job application process.

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