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Service Consultant

2 months ago


Barrie, Ontario, Canada The 401 Group of Companies Full time

Company Overview

The 401 Group of Companies is a privately owned and 100% Canadian business management group offering a full line of automotive, recreational vehicle, powersport and marine products and service.

Salary

We offer a competitive salary up to $80,000 per year, with opportunities for growth and advancement from within.

Job Description

As a Service Advisor, you will be responsible for:

  • Providing exceptional customer service by listening to customers' descriptions of symptoms, clarifying the description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
  • Verifying warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
  • Developing estimates by costing materials, supplies, and labor, calculating customers' payments, including deductibles.
  • Preparing repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required, obtaining approval signatures, and entering RO into the service database system.
  • Maintaining customer rapport by explaining estimates and expected return of vehicle, obtaining customers' approval of estimates, providing contact information, answering questions and concerns, and arranging towing and temporary transportation.
  • Maintaining accurate records by recording problems and corrective actions planned.
  • Updating job knowledge by participating in educational opportunities and reading manufacturers' publications.

Required Skills and Qualifications

To be successful in this role, you must have:

  • Excellent customer service skills.
  • A minimum of 3 years in a customer service role.
  • Auto experience considered an asset.
  • A valid G Driver's License.
  • The ability to work flexible hours within our business hours, including Saturdays.

Benefits

We offer a range of benefits, including:

  • State-of-the-art facilities, including a 'google-like' call center and a 200,000 sq. ft. centralized service hub.
  • A high-energy, fast-paced, and fun work environment with various initiatives and rewards.
  • Individual and team-oriented coaching, mentoring, and training.
  • Opportunities for career path planning, growth, and advancement from within.
  • Health and wellness benefit enrollment opportunities.
  • Employee referral bonus opportunities.
  • Employee pricing on parts, service, and at the Blackshop Restaurant and Wine Bar.
  • A corporate swag e-site for employees exclusively.
  • Perkopolis enrollment.
  • On-site parking.