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Food Service Team Lead

2 months ago

Richmond Hill, Ontario, Canada Tim Hortons Full time
Job Title: Food Service Team Lead

An exciting opportunity has arisen for a highly motivated and experienced Food Service Team Lead to join our dynamic team at Tim Hortons.

About the Role:

We are seeking a skilled leader who will oversee the daily operations of our food service team, ensuring exceptional customer service, quality products, and a clean and safe working environment.

Key Responsibilities:

  • Supervise and co-ordinate activities of staff who prepare and portion food, maintain inventory levels, and adhere to health and safety standards.
  • Train staff in job duties, sanitation procedures, and provide ongoing coaching and feedback to ensure high performance.
  • Estimate ingredient and supplies required for meal preparation, manage stock levels, and minimize waste.
  • Monitor and improve efficiency, productivity, and customer satisfaction by analyzing sales data, customer feedback, and operational metrics.
  • Maintain accurate records of sales, inventory, labor hours, and other relevant data to inform business decisions.
  • Collaborate with management to achieve business objectives, develop strategies to drive sales growth, and implement initiatives to improve customer experience.
  • Address customer complaints or concerns promptly and professionally, providing resolutions that meet or exceed customer expectations.
  • Perform administrative tasks such as scheduling, budgeting, and reporting to support smooth restaurant operations.

Requirements:

To be successful in this role, you must possess:

  • A strong background in food service management, preferably within a fast-paced environment.
  • Excellent leadership skills, with experience in supervising and motivating teams to achieve high performance.
  • Strong communication and interpersonal skills, with the ability to build relationships with colleagues, customers, and external partners.
  • Ability to work effectively under pressure, prioritize tasks, and manage multiple responsibilities simultaneously.
  • Basic math skills and accuracy in handling cash and credit transactions.
  • A willingness to learn, adapt to change, and contribute to a culture of continuous improvement.

What We Offer:

As a valued member of our team, you can expect:

  • A competitive salary range of $45,000 - $65,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, dental, and vision coverage.
  • A generous paid time off policy, allowing you to recharge and pursue your passions.
  • Ongoing training and development opportunities to enhance your skills and career progression.
  • A fun and supportive work environment, with regular team-building events and social activities.

Language: English