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Event Coordinator

2 months ago

Edmonton, Alberta, Canada Ticketmaster Canada LP Full time
About the Role

We are seeking a highly skilled and experienced Event Coordinator to join our team at Ticketmaster Canada LP. As an Event Coordinator, you will play a critical role in supporting our clients in all their event management needs.

Key Responsibilities
  • Meet and exceed Event Management service level agreements
  • Accurately input event data into Ticketmaster's proprietary Host system and identify and resolve event-related errors
  • Work with clients, promoters, and internal departments to create events and distribute information regarding those events
  • Establish and develop relationships with assigned clients
  • Participate in on-call schedule rotation and provide after-hours, weekend, and holiday client support
  • Perform other duties as assigned by Senior Event Specialists, Event Management Managers, or Regional Directors of Event Management
Requirements
  • 1-2 years' experience with Ticketmaster systems (i.e., Host)
  • Excellent computer skills and data entry abilities
  • Service-oriented with strong organizational and communication skills
  • Able to handle multiple priorities and accommodate a flexible schedule
  • Certain degree of creativity, latitude, and problem-solving required
  • Overall awareness of the entertainment business
  • Ability to accommodate a flexible schedule, including some weekends, evenings, and holidays
  • Excellent written and oral communication skills, good organizational skills, and attention to detail
  • Box Office experience a plus
Behavioral Skills/Competencies
  • Rock Solid Reliability - Earn the trust of clients, co-workers, and fans; set clear expectations; deliver high-quality work on time and on task; take the time to do things right
  • Solution Driven - Creatively find solutions to problems clients are experiencing by collaborating with management and interdepartmentally with experts
  • Winning Teamwork - Collaborate with others; share information openly; listen and take time to empathize and understand where others are coming from; show recognition and appreciation for the contributions of others
  • Act with Integrity - Be proud of the way you represent yourself and the company to others; act with good intentions; have direct, honest conversations while creating a safe work environment for open dialogue; represent information and data accurately and completely
About Ticketmaster Canada LP

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

  • Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen
  • Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
  • Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
  • Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice, and opportunities to thrive

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us, and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status, or caring responsibilities.