Leader of Retail Growth and Excellence

1 week ago

Varennes, Quebec, Canada RBC Full time

We are seeking a talented Branch Manager to lead our retail growth and excellence efforts. This is an exciting opportunity for a motivated and experienced professional to join our team and drive business results in a fast-paced environment.

About the Role

As a Branch Manager, you will be responsible for leading a high-performing team of sales professionals and delivering exceptional client experiences. You will capitalize on emerging market opportunities, act as an RBC Ambassador within your community, and build relationships with other RBC partners.

Main Responsibilities
  • Deliver business results through multiple channels, including your team and local partners
  • Lead change and allocate resources to meet the needs of your community, growing sales, revenue, and market share
  • Ensure high employee engagement through recruiting, talent management, development, and career planning
  • Inspire, orchestrate, and pioneer superior retailing excellence to deliver a memorable client experience
  • Coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage
  • Take appropriate actions to close gaps identified through operational, credit effectiveness, and compliance reviews and reports
Requirements

To succeed in this role, you must have:

  • Mutual Funds accreditation (IFIC or CSC) and minimum 2 years of licensed mutual funds sales experience within the last 3 years
  • Completed an acceptable mutual fund branch management exam offered by the CSI, or ability to write an exam within 4 months of start date
  • Minimum 3 years in a people management role
  • Entrepreneurial business acquisition mindset
  • Ability to employ digital channels, drive client awareness, and ensure your team is enabling clients with RBC digital access
  • Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs
Benefits

We offer a comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation.

  • A competitive salary range of $90,000 - $120,000 per year, depending on experience
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Financial strength and strong brand to support your goals

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