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Customer Service Insurance Advisor

2 months ago

Varennes, Quebec, Canada Royal Bank of Canada> Full time

About the Role


We are seeking a Customer Service Insurance Advisor to join our team at Royal Bank of Canada. As a key member of our insurance advice centre, you will be responsible for providing exceptional customer service and delivering personalized insurance solutions to our clients.



Job Description



  • Provide expert advice and guidance to clients on their insurance needs, tailoring solutions to meet their individual requirements.
  • Cultivate strong relationships with clients through proactive communication, empathy, and a customer-centric approach.
  • Demonstrate a deep understanding of regulatory risks and ensure compliance with relevant laws and regulations.
  • Utilize industry knowledge and expertise to recommend suitable insurance products, promoting informed decision-making by clients.
  • Develop and maintain partnerships with internal stakeholders to enhance cross-selling opportunities and drive business growth.


Key Skills and Qualifications



  • Excellent customer service skills, with the ability to build trust and rapport with clients from diverse backgrounds.
  • Strong product knowledge and experience in insurance sales or advisory roles, preferably in a contact centre environment.
  • Bilingualism (English and French) is highly desirable, given the need to serve clients with varying language preferences.
  • Ability to work flexible hours, including evenings and weekends, to accommodate client needs and operational demands.


What We Offer


As a valued member of our team, you can expect:



  • A competitive salary range of $55,000 - $75,000 per year, commensurate with experience.
  • A comprehensive benefits package, including health, dental, and vision coverage, as well as retirement savings options.
  • Ongoing training and development opportunities to enhance your skills and advance your career.
  • A dynamic and supportive work environment that fosters collaboration, innovation, and continuous improvement.
  • The chance to make a meaningful impact on the lives of our clients and contribute to the success of our organization.


How to Apply


If you are a motivated and customer-focused professional looking for a challenging and rewarding opportunity, please submit your application, including your resume and cover letter, to explore how you can grow and succeed with Royal Bank of Canada.



About Us


Royal Bank of Canada is a leading financial institution dedicated to delivering exceptional client experiences and building lasting relationships. Our commitment to diversity, equity, and inclusion drives us to create an inclusive workplace where everyone feels valued and empowered to reach their full potential.