Hotel Operations Manager
2 months ago
We are seeking a highly skilled and experienced General Manager to lead our hotel operations and drive business success. As a key member of our team, you will be responsible for ensuring the hotel's profitability, maintaining strong working relationships with our teams, and upholding the highest standards of quality and service.
Key Responsibilities- Ensure all departments are profitable and maintain strong working relationships with our teams.
- Support Sales duties, including marketing calls, attending community business functions, qualifying and retaining in-house groups and corporate business, and assisting the Director of Sales and the Sales manager with hotel sales and pricing strategies.
- Meet all Accounts Receivable standards and conduct monthly calls to ensure aging is current.
- Review financial reports and statements to understand and be accountable for both hotel's performance versus budget and expenses.
- Work to determine areas of concern and develop strategies to improve performance.
- Ensure staff receives required training for each position as per the Hilton brand while meeting corporate standard operating procedures.
- Regularly conduct staff meetings with department heads and keep open communication with the teams.
- Adhere to all brand standards and company procedures, regulations, and standard operating procedures.
- Allocate funds, authorize expenditures, and complete in-budget planning.
- Review monthly financial reports while understanding at all times where the hotel stands against the budget.
- Manage the HR functions of the hotel by managing turnover, recruitment, and motivating employees, focusing on employee development and retention.
- Be responsible/accountable for Quality Assurance audits either by Hilton or applicable bodies.
- Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program.
- Coordinate capital improvement projects to maintain quality standards and property image, and to protect the asset from neglect, damage, or deterioration.
- Provide a professional image at all times through appearance and dress and set an example to the teams.
- Be accountable for the guest service and reputation of the hotels by responding to guests in a timely and professional manner to guests through all corresponding channels to ensure guest satisfaction.
- Follow company policies and procedures and effectively communicate them to team members.
- Ensure the hotels are in compliance with all federal, provincial, and local laws, including Wage Hour and Health laws.
- Minimum 3-5 year General Manager experience in a full-service branded property.
- Strong knowledge of the extended stay market and F&B is an asset.
- Superior Revenue Management skills and understanding of Revenue Management systems in a hotel environment.
- Hilton (or Marriott/big brand hotel) experience is strongly preferred.
- Passion to provide exemplary guest service.
- Ability to create and develop a dynamic team.
- Ability to work a flexible schedule.
- Valid driver's license.
- Ability to read, write, and speak English.
- Strong Computer Skills in hotel operating systems is a must.
- Degree in Hotel or Hospitality Management.
We are a family-owned and operated business with a legacy of acquiring high-profile sites strategically located and feasible for developing hotels in potential markets that generate strong corporate and leisure travel. As a fully integrated owner, developer, and manager of premium branded hotels, we have built a strong reputation for excellence in hotel operations. We are proud to have assembled an impressive portfolio of the finest hotels and work hard to be brand ambassadors for the flagships that we represent. We are hands-on and relentless in our focus to develop and construct cutting-edge, exquisite hotels that exceed guest expectations in both design and functionality while delivering on the brand promise. At the heart of our operation, we are supported by a passionate family of team members who are experts at all levels of service. Together, we are committed to delivering exceptional service and value to our guests.
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