Financial Services Specialist

3 weeks ago


Toronto, Ontario, Canada Adecco Canada Full time

Adecco Canada is currently hiring a full-time Credit Counsellor to work in a dynamic environment. In this role, you will serve as a financial advocate and educator, helping clients manage their debts, improve their credit, and achieve financial stability. This position requires a compassionate and client-focused approach, as well as a strong understanding of personal finance principles.

Key Responsibilities:
  • Engage with individuals and families as they attempt to work through money challenges, providing them with hope and guidance.
  • Work with clients to develop a money management plan and/or budgeting techniques, helping them transform the way they use credit.
  • Assist clients in finding appropriate and life-changing solutions to their financial problems.
  • Utilize customer relationship management and case management tools to assist clients in finding solutions to their debt and helping them follow through.
  • Build trust with clients to successfully guide them through their decision-making process, allowing them to improve their quality of life and achieve financial wellness.
  • Establish and maintain positive connections with creditors, business partners, and community agencies to advocate for clients and make referrals to other services where applicable.
Requirements:
  • Ability to build strong client relationships through exceptional customer service and interpersonal skills.
  • Ability to adapt to a changing environment and handle multiple priorities.
  • Ability to work independently and cooperatively with fellow employees.
  • Detail-oriented approach, impeccable time management, and organizational skills, proven ability to self-manage responsibilities.
  • Strong interest in learning about personal finance.
  • Strong ability to work with a multicultural public in a personable and empathetic manner.
  • Must be bondable.
  • 3-5 years of experience providing high-quality customer service.
  • Experience with Microsoft Office (Word, Excel, Outlook).
  • Past work experience in Credit Counselling, credit industry, or financial services is an asset.
  • Experience with Hubspot is an asset.
  • Background in accounting or business is an asset.


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